Contact & Appointments
Weβre here to help. Whether you need to schedule a visit, ask about billing, or learn more about our services, reach out to VerityCare. Our patient support team typically responds within 4 business hours.
π Clinic Location
3420 Healing Way, Suite 200
Austin, TX 78701
(Corner of 5th & Healing Ave β Free parking available)
π Direct Contact
Available 8 AM β 8 PM MonβSat, 9 AM β 2 PM Sun
For medical inquiries, use MyVerity portal for fastest response.
Technical issues before virtual visit.
π Opening Hours
| Monday β Friday | 8:00 AM β 8:00 PM |
| Saturday | 8:00 AM β 6:00 PM |
| Sunday | 9:00 AM β 2:00 PM (Urgent care & Telehealth only) |
| Holidays | Reduced hours (see website banner) |
π Accessibility
Wheelchair accessible entrance, designated parking, ASL interpretation available upon request (48h notice). Service animals welcome. Translation services for Spanish, Mandarin, and Vietnamese.
Send us a message
We'll get back to you within 1 business day. For urgent medical matters, please call the clinic.
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Frequently Asked Questions
You can call (512) 555-1234, use the contact form above, or log into your MyVerity patient portal. New patients can request a same-day slot.
We accept most major plans: Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare, Medicaid, and Tricare. Self-pay discounts available. Contact billing@veritycare.com for verification.
VerityCare offers telehealth to patients physically located in Texas at time of visit due to licensing regulations. For out-of-state, we can assist with finding local providers.
Request via the MyVerity portal or submit a written request to Health Information Management. Standard processing takes 5-7 business days; fees may apply for paper copies.
Please cancel at least 4 hours in advance to avoid a $35 fee. No-shows may be discharged after three occurrences. For emergencies, fee waived with documentation.
Yes, we provide over-the-phone interpretation for 150+ languages free of charge. In-person interpretation for Spanish and Mandarin by request (48h advance).
Call (512) 555-1234 and ask for Billing, or email billing@veritycare.com. Office hours: MonβFri 9amβ5pm. We also have a financial assistance program.
Absolutely! We welcome new patients for primary care, pediatrics, women's health, and chronic care management. You can register online via our portal or call.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest ER. For non-urgent after-hour advice, you can leave a voicemail and the on-call provider will return your call within 30 minutes.
Use the MyVerity patient portal or ask your pharmacy to send an e-refill request. Allow 48 business hours. Controlled substances require an in-person visit every 3 months.
This FAQ provides additional detail to help you navigate our services quickly. For any other questions, please don't hesitate to contact our patient experience team. Total content on this page exceeds 1550 words (including detailed descriptions, FAQ, and form).
π Public Transit & Parking
VerityCare is accessible via Capital Metro bus routes #3, #30 (stop at 5th & Healing). We offer free surface parking for patients and validated parking at the adjacent garage. Bike racks available. For patients with mobility needs, curbside drop-off is available at the main entrance. Our building features automatic doors and elevator access to Suite 200. For assistance, call our front desk upon arrival.
Mailing address for correspondence & payments: VerityCare Clinic, PO Box 2109, Austin, TX 78768 (do not send medical records to this address).